Inmarsat, a provider of satellite communication hardware and services to government agencies selected Titan Technologies to completely modernize their legacy workflow management/IT Service Management system utilizing the ServiceNow platform. Inmarsat’s current workflow management systems were a panoply of disparate systems that did not efficiently integrate. Key measures of success for this project included a single pane of glass for their network and security operations centers and individually customized dashboards that could be utilized by their customers. Implemented over several phases, the first phase of the implementation began with a brand new ITSM infrastructure and CMDB that facilitated comprehensive and consolidated asset tracking, workflows and a new ticketing/issue tracking system. Second phases included ITOM/Discovery of network utilization and implementation of Security Operations. Additional future phases include Governance, Compliance, and Automation. This implementation yielded several benefits that include increased operational efficiencies, reduced licensing costs, and improved auditing compliance.

As a subcontractor, Titan Technologies provides technology solutions development and deployment for the US Department of State at locations around the globe. Our team of experienced engineers provide communications infrastructure design and installation services in remote and dispersed OCONUS locations. Additionally, we provide wired and wireless network design and deployment and cloud migration support.

Titan designed, installed and now maintains a complex Integrated Electronic Security System including a wireless (MW) network linking over 250 BWS sites throughout Oahu. This effort includedupgrading to high definition surveillance cameras and the digitization of other IESS hardware. To support this upgrade BWS needed a high capacity transport network to handle the extra data traffic generated by these IP based cameras which Titan designed and deployed.

Set Aside Central’s program mission is to provide federal contract opportunities to small, women-owned, 8a, hub zone and small veteran-owned small businesses while simultaneously assisting top federal agencies to meet their federally mandated small business set aside quotas. The Titan Technologies team was selected to create a web-based/cloud software architecture to support the collection, analysis and processing all the data/opportunity entries across 50 states, the District of Colombia (Washington, D.C.), the five major territories, and various minor islands. Titan Technologies delivered a web-based data collection and processing platform supporting a large secure cloud-based SQL database and corresponding web site. The team also delivered a business intelligence dashboard that provides daily updates of opportunities issued by the federal or local government agencies. A daily report of contract opportunities filtered by NAICS code or federal set aside category (8a, HubZone, etc.) is delivered to the subscribers via emails. The audience and target market for this product is any business across the entire country interested in bolstering awareness and subsequent abilities to go after relevant government contract opportunities. The program supports call processing for subscribers, technical support, subscriber follow-ups, daily federal contract opportunity data collection, normalization, and processing of substantial amounts of data daily. Our certified cloud architects have created programming logic to normalize hundreds of thousands of database records daily to ensure data accuracy and availability to subscribers.

Titan Technologies was selected to provide full life cycle support for all Montgomery County’s end user technology devices. This support includes $3 million in hardware/software acquisition for PCs, tablets, smart phones, network equipment, servers, user interface devices, mobile solutions and other technologies annually. Scope of service also includes staging and imaging, inventory management, Service Desk, break/fix, Field Support, IMAC Services (installation, moves, adds, and changes, and end-point security management for devices. In addition, Titan Technologies implements a complete VDI installation, designed and staffed the County’s Network Operations Center (NOC), and completed numerous special project including application virtualization, Windows 365 implementation, the development of a self-help portal, implementation of Business Intelligent (BI) dashboards, Website revamps, and a transition to a fully RFID based inventory management system. The program supports 11,500 County employees, across 43 different agencies in 497 buildings across a 500-square mile County. The County has a bring your own device (BYOD) program, so it is difficult to accurately know at any moment how many devices we are supporting at our services desk, but it is estimated to be more than 17,000. Titan Technologies also provides staffing for Project Management, Application Development & Support, Customer Service & Helpdesk Support, IT Security, Data Services, and Systems Administration Design and Support.

In concert with MDOT, Titan Technologies has been providing exceptional support to the State of Maryland for over seven years, successfully implementing industry best practices (e.g., ITIL V3, ISO/IEC, PMI-PM, and Agile Scrum) and innovative technologies to support MDOT’s mission. Team Titan Technologies has successfully worked hand in hand with MDOT on new projects and provided support for the performance-based contract in Enterprise Network Management Services; Network Infrastructure Support; Network Operations Center (NOC); Security Services; Enterprise Server Support; Spares and Logistics; and Wireless Communications Services.   Titan Technologies’ organizational structure is aligned with the ITIL V3 framework, with dedicated Service Strategy, Service Design, Service Transition, and Service Operations Managers. Titan Technologies provides MDOT with Network Management, Operations and Maintenance (O&M) Support; Customer/User Support Services, Technical Services; Disaster Recovery Services; Security and Certification Services; Network Infrastructure Support; and NOC Support for the MDOT enterprise network. As MDOT’s network management services provider, Titan Technologies manages all switches, routers, and other network devices on the MDOT enterprise Wide Area Network (WAN), a robust and complex network. Titan Technologies provides technical support for Capacity and Availability Management, proactive Engineering Solutions, Network Management, O&M projects and upgrades, related Business Process Re-Engineering Support, System Security and Accreditation, Training, and other ancillary services as required. Titan Technologies’ successful representative IT implementation projects include consolidation of the State Highway Administration’s server room into the MDOT main data center, implementation of a security information and event management solution, expansion of the intrusion detection and prevention system, and implementation of a data loss prevention program to protect Personally Identifiable Information (PII) and sensitive data.   The Titan Technologies NMS III contract with MDOT earned ISO/IEC 20000:2011 certification for service delivery on the program in 2012. The certification is part of Titan Technologies’ commitment to improving customer process efficiency, improving performance and customer satisfaction, and lowering customer operational costs.