Titan transforms our customer business operations by integrating cutting edge technology with leading commercial technology platforms.

• Transforming ITSM capabilities through the use of Service Now
• Digitizing and structuring large data archives to meet compliance requirements and extract value from data
• Modern 311 Systems
• Automating Manual and Paper processes through the implementation of Enterprise Content Management and Enterprise Document Management platforms

Titan provides efficient, customer-focused call center and service desk solutions that scale to fit the largest customers and the most challenging environments

• IT Service desk solutions
• Large scale, managed call center services with rapid scaling ability, bilingual capabilities and an intense focus on customer satisfaction
• Outbound call based data collection and surveying support for large scale
• Next Generation ACD/IVR system implementations to improve call center efficiency and customer satisfaction

Titan designs and deploys complex safety and communications systems to support critical infrastructure protection and law enforcement missions.

• Complex microwave and RF based communications design for environmentally and geographically challenging environments
• Communications and Security Systems Operations and Maintenance to include technology refresh
• Port security solutions for large international ports
• OCONUS radio system design and installation

Titan transforms traditional infrastructures, to handle the explosion of data traffic, into flexible, highly-available, and secure networks that can efficiently operate in a multi-technology environment.

• Simplifying and automating enterprise networks while optimizing investments
• Ensuring an adaptive security posture leveraging integrated solutions
• Modernizing the infrastructure to adapt to workload demands automatically
• Planning, migrating, and managing workloads on a multi-cloud environment integrated with the traditional infrastructure

Provide a 311 experience that your citizens expect and deserve using the latest technology.  Our modern cloud based 311 solution will allow you to serve your citizens with ubiquitous access via web, mobile, tablets and devices.  Our solution will allow you to retire and/or consolidate old legacy systems and associated costs while providing a single pane of glass to increase staff efficiency.  Our solution provides smarter analytics and automation that provide actionable information that will allow you to serve citizens better and faster.

The Core Data Platform provides end-to-end digitization, data extraction, and data/document management support allowing organization with large archives of hard copy documents to efficiently convert those records and integrate them into a structured highly searchable dataset that can be used to transform the operating efficiency of the organization and extract value from data assets previously inaccessible to the workforce. Our solution includes all hardware and software required to deploy this solution to include industry leading scanning hardware, cutting edge machine learning and artificial intelligence software solutions and process and technology professional services required to customize the solution to our customers environment.